Company : Qatar Petroleum
Contact Phone :
Job Description :
Primary Purpose of the Job:
- Provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
- Provide first level support for any SAP Competency Centre functions with appropriate IT and SAP strategies to meet corporate-wide business objectives related to User Administration.
Education:
- Degree/Diploma in Information Technology or equivalent.
- SAP Certification in IT or any SAP module is desirable.
Experience & Skills:
- 3-4 years previous IT Service Desk and/or Call Centre experience required. Service Desk or Call Centre experience in an SAP environment is desirable.
- Must be well versed with the following:
- Enforce SAP Security Standards and assist with any improvements or developments thereof.
- Enforce SAP Security Policy / Segregation of Duties policy or procedure
- Follow Security Administration Procedures and assist with any improvements or developments thereof.
- Access password management and any improvements or developments thereof.
- Working experience in SAP ECC6 would be an advantage.
- A proven self-starter and team player who is able to coordinate with other team members in completing assigned tasks.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Possess excellent communication skills and telephone manner in English, both oral and written, as well as good interpersonal, presentation, and documentation skills.
Please note that only those applicants selected for interviews will be contacted.
Categories : Information Technology ( IT),