Company : starlinkqatar Qatar
Contact Phone :
Job Description :
OPERATIONS DIRECTOR
We are looking for and young dynamic, charismatic Director, Service Operations; who can look after our marketing, contact center (CC) and other related business activities.
In order to apply, you must meet the following criteria:
• The duty is to demonstrate the ability of organizing and managing the smooth running of various contact center functions through qualified and multi-skilled manpower. The successful operation of the contact center (CC) should guarantee/
earn the satisfaction of all stakeholders.
• Manage and coordinate all the various functions of CC and assign responsibilities in regard to contact center services, directory information, customer care and field installation team.
• Ensure all the standards are as per ISO 9000-2008 / 27001
• Ensure required state of art technologies are equipped in CC and properly maintained. Also, ensure it’s are under approved budget.
• 3-5 Years of experience in same or equivalent position. Experience in Telecom industry is preferred.
• 8-10 years of experience in Contact Centre management.
• Display of business acumen, must be bilingual.
• Master’s Degree in Business Management and Degree or Diploma in Telecommunication or equivalent field.
If you are qualified to apply for this position, please send your CV stating POSITION NAME in the subject line
Categories : Management,