Company : Vodafone
Contact Phone :
Job Description :
IN and VAS Engineer - VOD0006N6
Role purpose:
The IN and VAS Engineer is responsible for 24/7 Operations, Support and Configuration of the IN and VAS network elements in Vodafone Qatar network. He will provide Level 2 support for customer complaints and carry out fault management activities. The IN and VAS engineer will also be responsible for validating, implementing and testing network and product configurations within the defined OLA / SLA.
Key accountabilities and decision ownership:
• Fault management, analysis and investigation
• Preventive maintenance and support
• Performance management
• Configuration management , implementation and testing
• Escalation management
Key performance indicators:
• IN/VAS Network and services SLA/KPI performance
• Product / tariff configuration and changes within specified SLA’s
• Root cause analysis and identification of solutions to problems
Budget owned: N/A
Direct reports: N/A
Dotted reports: N/A
Core competencies, knowledge and experience:
• At least 3 years’ experience supporting and configuring Intelligent Network (preferably ALU Surepay & RMS), UMS, SMSC and SDM platforms.
• Technical knowledge in Intelligent Networks architectures and protocols
• Experience in UNIX/LINUX System administration
• Oracle DBMS administration
• Experience in programing and scripting languages (Unix Shell, AWK, Pearl, SED, Phyton, etc)
Must have technical / professional qualifications:
• Bachelor’s degree in information technology, telecommunications networks or equivalent.
• Fluent Written and Spoken English.