Company : Vodafone Qatar
Contact Phone :
Job Description :
Role purpose:
The Voice Core Operations Engineer is responsible for the Operations, Configuration management and routine maintenance of the CS Core network elements deployed in the Vodafone Qatar Mobile Network. The Voice Core engineer will also provide Level 2 fault management support for all network & Customer complaints related to the CS Core Network.
The role will be performed during the business hours and working in On Call rota to support out of office hours technology incidents.
Key accountabilities and decision ownership
Fault Management
• Handling L2 fault management of Voice Core faults and ensuring TT assignment as per SLA.
• Managing the major incidents in Voice Core network
• On site intervention and hardware replacement for faulty network elements
• Local Monitoring in case of visibility loss from NOC.
• Remote assistance and on site intervention for resolution of Voice Core network problem (including Loop break, site restoration, reset, hardware alarm rectification etc. ) and on site intervention for planned operations of Migration and Commissioning.
• Outage monitoring and Preparation of outage analysis
• Perform Escalation and Notification to keep management and other business units informed during system outages. Interfacing with level 3 and R&D and Support other function to find Root Cause analysis for the all issue and outages related to Voice Core network
Maintenance
• Owner for all the Tools and database system in the Voice Core network and responsible for Backup ,license and capacity management of these systems
• RMA requisition, Faulty card dispatch and TT updating as per SLA.
• Ensuring Safe storage and availability of spares, tools & inventory & its maintenance.
• Daily checks of POI utilisations of all the Operators connected to MSC.
• Ensuring all TGs Utilization below bench mark on all POIs by raising plan for the new augmentation with all POI Partners.
• Analysing Vendor ATPs & acceptance.
• Daily/weekly/monthly backups of all Core nodes.
• Generation and publishing Core reports and data for performance analysis.
Configuration Management
• Tracking and reporting of CORE Network Performance and implementing improvement plans.
• Raise Work order for any Configuration change and request to configuration for work orders
• Timely execution, testing and closure of the Configuration Work orders with logs.
• Database Configuration & Modification in database for running POI's / BSC's & new upcoming POI's , Links / BSC's, Cell sites etc
• Performing Testing and auditing implementations of Vendors