The Family Consulting Center (Wifaq) executive director says that there is a significant positive change in the behaviour of the family in general, in light of the restrictions imposed to confront the coronavirus (Covid-19), as they stay home longer.
In an interview with Qatar News Agency (QNA), Rashid bin Ahmed al-Dosari said that the current crisis has raised the sense of responsibility and the ability to prioritise the family, noting that the consultants and mentors at Wifaq have seen, through their communication with clients, a noticeable change among family members as a result of staying at home and spending more time with families.
He pointed out that the rapprochement between family members while staying at homes raised a sense of responsibility towards family stability, and contributed effectively to overcoming some challenges, as consultants monitored a remarkable development in choosing appropriate methods to solve many family problems, and the adoption of communication and dialogue between spouses to reach solutions when any dispute occurs.
He explained that one of the important family behaviours that were monitored through dealing with clients is what have been seen in terms of the parties’ efforts to reconcile and cooperate with Wifaq to reach positive solutions that maintain the stability
of marital and family life.
Al-Dosari revealed that Wifaq achieved a success rate of 74% in family reconciliation cases, during the period from March 15 to April 15, as it provided its services in the same period to more than 10,900 beneficiaries, and also held in the same period 1,494 counselling sessions as well as about 1,800 parental care
services.
About the action plan of Wifaq within the new precautionary measures, the executive director said that the centre had taken since March 8 a set of precautionary measures, and adopted a remote work system, allowing employees to carry out their work and manage their meetings from their homes by using the electronic digital platforms available
to them.
He pointed out that the centre follows procedures for remote work, including a set of measures such as urgent precautionary health and safety measures, and remote work procedures to support employees in dealing with the crisis, as well as precautionary administrative measures towards employees and clients according to levels of risks, in addition to the procedures of the system of providing services to remote beneficiaries to ensure the continuity of the service provided by each department, among others.
Wifaq, he said, allows its clients to benefit from its specialised consulting services remotely offered by a consulting team specialising in various fields, through telephone advice via the call centre 16003 or via electronic advice through the
centre’s website.
He added that the document of preventive and precautionary measures against the new coronavirus, included preparing a detailed working procedures guide according to each section of the centre, where client calls were diverted from landlines to employees’ mobile phones to provide consulting service to clients remotely by activating the
JABBER application.
Also, the remote work system has been applied to provide the services of the Family Reconciliation Section for cases
transferred from the court.
With regard to providing remote parental care service, co-ordination has been made with clients to implement visits and take them out of the centre for the current cases, not the new ones, he said, adding that a mechanism for handing and receiving those staying in the Parental Care Section through the home was
established and defined.