Doha: Minister of Municipality and Environment H E Eng. Abdullah bin Abdulaziz bin Turki Al Subaie has said that the Ministry is providing its services for citizens and residents, as well as to the public and private sectors through several access points and in various sectors.
H E the Minister said that there are over 450 services, noting that necessity of uniting efforts to work as a single system and not as separate organisational units, to improve work performance in the services provided to the public.
In his speech during the opening of the First Annual Planning Forum, which was launched via video conferencing yesterday with the participation of all sectors in the Ministry, H E the Minister said that the current stage calls for a transformation in the management of the business that is done, through good planning for the future, based on results to reach the strategic objectives.
This annual forum is the first of its kind to build effective communication channels between the Ministry’s leaders to discuss their ambitions in order enhance institutional effectiveness, exchange ideas, and opinions in the process of enhancing the mechanisms used to improve the satisfaction of the beneficiaries of the internal and external public, he explained.
H E the Minister of Municipality and Environment reviewed a number of the Ministry’s projects in the fields of urban planning affairs, municipalities, public services, agriculture, fisheries, environment, and shared services.
His Excellency the Minister pointed out that the use of technology is considered one of the most significant advanced ways to implement the ministry’s strategy and achieve its mission, vision, and goals, and it also contributes very effectively to developing services and raising the level of service provided to the public and beneficiaries, to be accessible to all around the clock.
H E the Minister added that as part of its concern for the public, the Ministry is keen to measure the satisfaction of beneficiaries by launching customer satisfaction questionnaires in various sectors, and it also makes internal questionnaires to measure the satisfaction of the internal public (employees) with the services provided by the supporting departments.
Eng. Yousef Ahmed Janahi, Director of Planning and Quality Department and General Coordinator of the First Annual Planning Forum of the Ministry of Municipality and Environment, confirmed that the main objectives behind holding this forum are to create a common vision for the future of the Ministry during the five-year plan period in light of the approved long-term vision and the national strategy of the state and to provide the opportunity for senior officials to present their plans for an open and honest discussion, review and comment on them in the interest of the Ministry, in addition to discussing related issues and explore and exchange solutions.
The first session of the forum yesterday included a presentation of the main plans, projects, and activities of the Urban Planning Affairs Sector, where Assistant Undersecretary of the Ministry Eng. Fahd Muhammad Al Qahtani presented the work plan of the Urban Planning Affairs Sector, and the managers of the departments of the sector, namely (urban planning - land and survey - expropriation - infrastructure planning infrastructure - state property) by presenting their department’s business plan, separately.